Privacy Policy

1. Scope

This Privacy Policy applies to information collected through the Service. It does not apply to third-party websites, apps, or services that may be linked to or integrated with the Service.

2. Information We Collect

• Account Information: name, email address, login credentials (stored in hashed form where applicable), and subscription status.
• Trading Journal Data: trade records, fills, timestamps, instrument details, commissions/fees, screenshots, notes, tags, and related analytics inputs.
• Integration Data: information you authorize us to import from third-party platforms (for example, broker/platform trade history).
• Usage Data: log data and analytics about how you use the Service (e.g., pages viewed, features used, device/browser information, IP address).
• Support Communications: messages and attachments you send to our support team.
• Payment Information: billing details processed by our payment processor (we typically do not store full card numbers).

3. How We Use Information

• Provide and operate the Service, including calculating metrics and rendering dashboards.
• Process subscriptions, payments, and account authentication.
• Import and synchronize data from integrations you authorize.
• Provide customer support, respond to requests, and send service-related messages.
• Improve and maintain the Service, including debugging, monitoring, and analytics.
• Enforce our Terms of Service, prevent fraud, and protect the security of the Service.

4. AI Coaching and Automated Processing

If you use AI Coaching features, NTJ may process your trading journal data, notes, and related context to generate summaries, insights, and suggestions. AI Coaching outputs depend on the data you provide or import. You are responsible for ensuring your inputs are accurate and complete. AI Coaching may produce inaccurate, incomplete, or misleading output. You should independently evaluate any AI Coaching output before relying on it.

5. How We Share Information

• We do not sell your personal information.
• Service Providers: with vendors who help us operate the Service (e.g., hosting, analytics, customer support, payment processing) under contractual obligations.
• Integrations You Enable: with third-party platforms when you choose to connect them (data flows may occur between NTJ and the third party based on your authorization).
• Legal and Safety: to comply with law, court orders, or requests by public authorities, or to protect the rights, safety, and security of NTJ, our users, or others.
• Business Transfers: in connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets (subject to applicable law).
• Public Sharing Features (Optional): if you choose to share trades, summaries, or other content publicly, that content may be visible to others based on your settings.

6. Cookies and Analytics

We may use cookies and similar technologies to keep you logged in, remember preferences, and understand how the Service is used. We may use third-party analytics providers to collect statistical information such as IP address, device/browser type, and usage events. These analytics are used to improve the Service and are not intended to identify you personally beyond what is necessary to provide the Service.

7. Data Retention

We retain information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on the type of information and how it is used.

8. Security

We implement reasonable administrative, technical, and physical safeguards designed to protect information. However, no security system is impenetrable. You are responsible for using a strong password and protecting your account credentials.

9. Your Choices and Rights

Depending on your location, you may have rights to access, correct, delete, or export certain information, and to object to or restrict certain processing. You may also opt out of non-essential marketing communications. To request action, contact us at support@neurotrader-journal.com.

10. International Transfers

If you access the Service from outside the country where our servers or service providers are located, your information may be transferred to and processed in those locations. We take steps designed to ensure that such transfers are handled in accordance with applicable law.

11. Children's Privacy

The Service is not directed to children and is not intended for individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, contact support@neurotrader-journal.com.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be effective when posted or otherwise made available to you. Your continued use of the Service after an update constitutes acceptance of the updated Privacy Policy.

13. Contact

For questions or requests regarding this Privacy Policy, contact: support@neurotrader-journal.com.